What are the delivery charges?

Delivery charge varies according product.

 

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Craftsman or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Craftsman do not work on Sundays and this is factored in to the delivery dates.

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What is the estimated delivery time?

We generally procure and ship the items within 10 to 15 days. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

1. Craftsman offering the product

2. Product's availability with us

3. The destination to which you want the order shipped to and location of the Seller.

 

Are there any hidden costs (sales tax, octroi etc) on items by India Art?

There are NO hidden charges when you make a purchase on India Art. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the product size and weight .

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Why does the estimated delivery time vary ?

You have probably noticed varying estimated delivery times for the product you are interested in. Delivery times are influenced by product availability, geographic location of the craftsman, your shipping destination and the courier partner's time-to-deliver in your location.

Whether your location can be serviced or not depends on

• Legal restrictions, if any, in shipping particular products to your location

• The availability of reliable courier partners in your location

 

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. Our person explain the process, once you have initiated a return.

Wherever possible courier partners will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through courier partners, you can return the item through a third-party courier service. Return fees are borne by us.

 

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for courier partners to investigate.

 

What do the different tags like "Out of Stock", "Preorder" mean?

 

'Preorder'

released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

 

'Out of Stock'

Currently, the item is not available for sale.

 

Does India Art deliver internationally?

As of now, India Art doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

 

But India Art parent firm Empirica India take bulk order for other registered firm and company internationally.